Frequently asked questions

Quick answers about ordering, paying and delivery.

How do I pay?

Pay securely with Paystack by card, bank transfer or USSD. Your card details go straight to Paystack; we never see them.

How does delivery work?

Give us your address, phone number and email at checkout. We send your order through a trusted park or driver. When it reaches your area, the driver calls you with the price to bring it to your address, and you pay the driver directly. See our Shipping and delivery policy.

Can I cancel or return my order?

You can cancel before your order is sent out for a full refund. Unworn items with the lace uncut can be returned within 7 days. See our Refund and cancellation policy.

How is hair length measured?

Lengths are measured with the hair pulled straight, so curly and wavy hair looks shorter when worn.

How do I track my order?

Use the Track order page with your order number and the email you used at checkout.

Contact us

Queen Luxury Hair
Ijoka, beside Ibiyemi Building Material, Ilesha, Osun State, Nigeria

Last updated 4 November 2026.

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